Frequently Asked Questions

  • I offer photo and video media for all of your digital needs: marketing, branding, and social content.

  • I’m easy, transparent, super chill, and I want to help you showcase your work in its best light.

  • Yes, and they’re super simple. As long as you’re happy with the below, we’re good to go!

    Copyright/Use of Media:

    You are free to use or post whatever I send you, to wherever you like!

    Cancellation Fees:

    Builders, I understand trades can cancel or the rain clouds can show unexpectedly.

    Designers, clients will cancel at the drop of a hat without explaining why.

    For this reason, I do not charge a cancellation fee.

    However, if notice is failed to be provided and I’ve left the house for your shoot, I do require a call-out fee of $150.

    Payment/Refunds:

    Payments for all packages are to be paid in full before deliverables are released.

    Should you wish to discontinue a package, you are entitled to a refund for any incomplete works.

  • Operating hours throughout the week are dusk till dawn pending notice/availability. Best bet for availability and lighting however, are early AM and later afternoon.

    Weekends and public holidays are free game!

  • You can reach me via my email admin@mediabytom.com

    You can DM me on Instagram @media_bytom

    Or you can tap on the contact button to get my phone number - easy!