Frequently Asked Questions
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I offer photo and video media for all of your digital needs: marketing, branding, and social content.
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I’m easy, transparent, super chill, and I want to help you showcase your work in its best light.
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Yes, and they’re super simple. As long as you’re happy with the below, we’re good to go!
Copyright/Use of Media:
You are free to use or post whatever I send you, to wherever you like!
Cancellation Fees:
Builders, I understand trades can cancel or the rain clouds can show unexpectedly.
Designers, clients will cancel at the drop of a hat without explaining why.
For this reason, I do not charge a cancellation fee.
However, if notice is failed to be provided and I’ve left the house for your shoot, I do require a call-out fee of $150.
Payment/Refunds:
Payments for all packages are to be paid in full before deliverables are released.
Should you wish to discontinue a package, you are entitled to a refund for any incomplete works.
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Operating hours throughout the week are dusk till dawn pending notice/availability. Best bet for availability and lighting however, are early AM and later afternoon.
Weekends and public holidays are free game!
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You can reach me via my email admin@mediabytom.com
You can DM me on Instagram @media_bytom
Or you can tap on the contact button to get my phone number - easy!